Poverty Services Center – Post Station

The Nardò Post Office is a local community center designed to serve people experiencing severe social marginalization, offering low-threshold services, reception, orientation, and support for inclusion.

The project is part of the PNRR Mission 5, Component 2, Sub-Investment 1.3.2 – Post Offices, with the aim of strengthening the local system for combating poverty and developing an integrated model between the territorial area, ETS, social services, and the community.

Innovative welfare and proximity

The model goes beyond the welfare logic: it integrates social, health, and local services, administrative support, multidimensional care, and gradual paths to independence. The Post Office becomes a network hub, not just a physical place.

Main Activities

• Front office, assessment and orientation;
• Accommodation and case management;
• Administrative and legal consultancy;
• Accompaniment to registered residence;
• Post office, email and digital inclusion;
• Hygiene services, social laundry, luggage storage and essential goods;
• Cultural mediation, Italian courses and health liaison.

AMICO Innovation

The project enhances the AMICO platform – Assistant for Intercultural Mediation: a digital tool based on artificial intelligence to recognize spoken language, translate conversations, transcribe social interviews and facilitate access to services.

User journey